Privacy Policy
Privacy Policy
Last updated: 16/07/2025
1. Introduction
Achieving Childcare Excellence ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your personal information when you use our training and qualifications services.
We are a data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our registered office is located at Pera Business Park, M03 Tower Building, Nottingham Road, Melton Mowbray, United Kingdom, LE13 0PB.
2. Information We Collect
We collect and process the following types of personal information:
2.1 Contact Information
- Full name
- Email address
- Company name (where applicable)
- Job title
- Date of birth
- Residential care home location (where applicable)
2.2 Financial Information
- Payment details for invoicing purposes
- Billing address
- Purchase history and transaction records
2.3 Training Records
- Course enrolments and completions
- Qualification achievements
- Assessment results and certificates issued
2.4 Special Category Data
- Date of birth information for young people in care
- Residential care home locations
- Information relating to vulnerable young people receiving training services
2.5 Website Usage Information
- IP address
- Browser type and version
- Pages visited and time spent on our website
- Referring website information
3. How We Collect Your Information
We collect your personal information through:
- Direct contact: When companies contact us directly for training services
- Service delivery: During the provision of training and qualification services
- Website interactions: Through our website contact forms and general browsing
- Business communications: Through email correspondence and phone calls
- Payment processes: When processing invoices and payments
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract performance: To deliver training services and qualifications you have requested
- Legitimate interests: To operate our business, respond to inquiries, and improve our services
- Legal compliance: To meet our regulatory obligations regarding qualifications and training records
- Consent: Where you have given specific consent for certain processing activities
- Special category data: For young people in care, we process data under Article 9(2)(g) UK GDPR for substantial public interest, specifically for the provision of training and support services to vulnerable individuals
4.1 Additional Safeguards for Young People in Care
When processing personal data relating to young people in residential care, we implement additional safeguards:
- Enhanced security measures for sensitive location and personal information
- Restricted access to authorized personnel only
- Regular review of data processing activities
- Compliance with relevant safeguarding policies and procedures
- Coordination with care providers and local authorities where appropriate
5. How We Use Your Information
We use your personal information to:
- Provide training and qualification services
- Process payments and maintain financial records
- Communicate with you about our services
- Issue certificates and maintain training records
- Respond to inquiries and provide customer support
- Comply with legal and regulatory requirements
- Improve our services and website functionality
6. Data Sharing and Disclosure
We do not share your personal data with third parties except in the following circumstances:
- Legal requirements: When required by law, regulation, or court order
- Professional advisors: With lawyers, accountants, or other professional advisors (under confidentiality agreements)
- Business transfers: In the event of a merger, acquisition, or sale of our business
- Consent: Where you have given explicit consent for specific sharing
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal data, including:
- Secure storage systems with access controls
- Regular security assessments and updates
- Staff training on data protection and safeguarding
- Secure communication channels
- Regular data backups
- Enhanced security protocols for sensitive data relating to young people in care
- Restricted access to residential care location information
- Secure handling procedures for vulnerable individual data
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:
- Training records: Retained for 7 years after completion (regulatory requirement)
- Financial records: Retained for 6 years (tax and accounting purposes)
- Contact information: Retained while you remain a client and for 3 years thereafter
- Website data: Retained for 2 years or until you request deletion
9. Your Rights
Under UK GDPR, you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data (subject to legal obligations)
- Restriction: Request limitation of processing
- Portability: Request transfer of your data to another organization
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Where processing is based on consent
To exercise these rights, please contact us using the details in Section 12.
10. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Ensure proper website functionality
- Analyze website usage and performance
- Remember your preferences
You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.
11. International Transfers
Your personal data is processed and stored within the United Kingdom. We do not transfer personal data outside the UK unless necessary for service delivery, in which case we ensure appropriate safeguards are in place.
12. Contact Information
For any questions about this Privacy Policy or to exercise your rights, please contact us:
Data Protection Officer
Pera Business Park, M03 Tower Building, Nottingham Road, Melton Mowbray, United Kingdom, LE13 0PB
Email: enquires@achievingeducation.co.uk
Phone: +447769 494611
13. Complaints
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Website: ico.org.uk
Phone: 0303 123 1113
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.
15. Third Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies when visiting these sites.
This Privacy Policy was last updated on 16/07/2025 and is effective immediately.